How To Win Friends & Influence People

Become a Friendlier Person

  1. Don't criticize, condemn or complain.
  2. Give honest, sincere appreciation.
  3. Arouse eagerness in the other person.
  4. Become genuinely interested in other people.
  5. Remember that a person's name is the most important sound in any language.
  6. Be a good listener; encourage others to talk about themselves.
  7. Talk in terms of the other person's interests.
  8. Make the other person feel important - do it sincerely.


Win People to Your Way of Thinking

  1. The only way to get the best of an argument, is to avoid it.
  2. Show respect for other's opinions - never tell a person they are wrong.
  3. If you are wrong, quickly admit it.
  4. Begin in a friendly way.
  5. Get the other person saying "yes, yes" immediately.
  6. Let the other person feel the idea is theirs.
  7. Let the other person do the most talking.
  8. Try to see things from their point of view.
  9. Be sympathetic to their ideas and desires.
  10. Appeal to their nobler motives.
  11. Dramatize your ideas.
  12. Throw down a challenge.


Be a Leader

  • Begin with praise and honest appreciation.
  • Call attention to other's mistakes indirectly.
  • Talk about your own mistakes before criticizing other's.
  • Ask questions instead of giving orders.
  • Let the other person save face.
  • Praise every improvement, however slight it is. Be "hearty in your approbation and lavish in your praise."
  • Give the other person a fine reputation to live up to.
  • Use encouragement - make the fault seem easy to correct.


Principles for Overcoming \Worry

  1. Live in "day-tight" compartments.
  2. How to face trouble:
  3. Ask yourself, "What is the worst that can possibly happen!"
  4. Prepare to accept the worse.
  5. Try to improve the worst.
  6. Remind yourself of the exorbitant price you pay for worrying in terms of your health.


Techniques in Analyzing Worry

  1. Get all the facts.
  2. Weigh all the facts before making a decision.
  3. When you make a decision, act on it!
  4. Write out and answer the following questions:
  5. What is the problem!
  6. What are the causes of the problem!
  7. What are the possible solutions!
  8. What is best solution!


Break the worry Habit Before it Breaks You

  1. Keep busy.
  2. Don't worry about things of little or no importance.
  3. Use the law of averages to outlaw your worries.
  4. Cooperate with the inevitable.
  5. Decide how much anxiety a thing is worth, and refuse to give it more.
  6. Don't worry about the past.


Cultivate a Mental Attitude That Will Bring You Peace & Happiness

  1. Fill your mind with thoughts of peace, courage, health, and hope.
  2. Never try to "get even" with your enemies.
  3. Expect ingratitude.
  4. Count your blessings, not your troubles.
  5. Do not imitate others.


Don’t Worry About Criticism

  1. Remember that unjust criticism is often a disguised complaint.
  2. Do the very best you can.
  3. Analyze your own mistakes and criticize yourself.

Prevent Fatigue and Worry Keep Tour Energy end spirits High

  1. Rest before you get tired.
  2. Learn to relax at work.
  3. If you have a household, protect your health and appearance by relaxing at home.
  4. Apply these four good working habits:
  5. Clear your desk of all papers except those relating to the immediate problem at hand.
  6. Do things in order of importance.
  7. Solve a problem as soon as you have the facts necessary to make a decision.
  8. Learn to organize, deputize, and supervise.
  9. Put enthusiasm into your work.
  10. Don't worry about insomnia.



                Enthusiasm can do more for you than anything your emotional drive can do, and do more to help you succeed than your education.


Remembering Names

  1. Hear the person's name.
  2. Get a clear impression of the person.
  3. When being introduced to someone for the first time, listen, concentrate, and get the name right.
  4. If you did not hear the name clearly, say "I'm sorry, will you please repeat the name!"
  5. If you still cannot grasp the name, ask them to spell it for you.
  6. Some names are so difficult, you may have to ask them to write it down on paper and ask them to repeat it.
  7. Use your will power - say to yourself" I want to remember this name, and I will."


Developing the Aura of Being in Charge

If you have the courage to make decisions and accept the responsibility for your actions, you'll find that people will always defer to you.

  1. Seize every opportunity that offers you increased responsibility.
  2. Do every job you are given to the best of your ability.
  3. Accept honest criticism and admit your mistakes.
  4. Stick to what you think is right; have the courage of your convictions.
  5. Take full responsibility for the failures of the people under you, as well as your own failures.
  6. Take responsibility for your successes.


Correcting Other's mistakes -Remember Criticism Destroys

  • When a mistake is made, correct it, but don't criticize the person who made it.
  • When you see something wrong, or a mistake being made, simply walk over and ask "What happened!"
  • You can hear the difference between asking "What happened!" and "Who did it!" - one is asking for information, the other is looking for someone to blame.
  • Get all the pertinent facts first. Your policy should be: "Don't tell me what I'd like to hear - tell me what I have to hear.

Other Pointers

  • Show confidence in yourself and always act as if it were impossible to Fail.
  • Remain cool in the midst of trouble.


Cooperation from others is one of the major factors of success. To gain  the cooperation of others, you must give them your cooperation and support first.

  1. Practice absolute honesty and truthfulness at all times.
  2. Make your word your bond.
  3. Never make a promise you can't keep.
  4. Never make a decision you cannot support.
  5. Never issue an order you can't enforce.
  6. Be accurate and truthful in all your written statements.
  7. Stand up for what you believe is right.
  8. Be ready to accept the blame if you are wrong.


Be willing to lend a helping hand. If you see someone struggling with something, or someone who needs a break, stop and help.

                Make people feel important.


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